If you are new to business and VoIP, you may be overwhelmed with all of the features and details about this business phone system. However, this is an essential communication and collaboration tool that businesses need to have to be as successful as possible. If you are unfamiliar with VoIP, the goal here is to help you understand some of the best features for VoIP as well as how you can optimise your VoIP system so that it works best for you.
Important Features to Look for In VoIP Provider
VoIP has so many features that you can take advantage of to make your business more efficient. Some of the best features to look for in a VoIP system include:
Automatic Attendant
Just because you’re a small business, that doesn’t mean new customers calling you to have to know that. Having an automated attendant when people call make you seem like a professional company. It gives the appearance that you are a larger company than you are. This will make customers trust you more, helping you to build a solid reputation. Plus, it’s a great way to manage incoming calls when you’re busy so customers don’t feel ignored.
Cloud-Based Systems
Cloud-based VoIP systems actually have a lot of benefits for businesses. For one thing, since it’s cloud-based it’s much easier to scale it according to what your needs are. Cloud-based VoIP also allows you to be more mobile. Users can be on the go while using the system and your entire team can collaborate in real-time thanks to cloud-based VoIP. Additionally, cloud-based systems are more cost-effective.
Conferencing
Whether you want to have a conference call with a small group or a larger one, VoIP allows you the ability to do conferencing with an unlimited number of users. A reliable system allows you to use conferencing to collaborate better with teams or have presentations to sell your products or services to a new client.
Call Recording
Call recording is an excellent tool for a few different reasons. One reason is that you can record new employees during their training to help them become successful members of your team. It also allows you to record your team on calls to ensure that they are doing what they are supposed to and creating their customers well. These recordings can be essential tools in the training process, whether you’re training a new employee or retraining a current one.
Top Tips for Optimising VoIP
Do you think that your VoIP experience isn’t what you expected? There are some things that you can do that will improve the experience for you and your customers:
Network Configuration: One of the first things to check is the network configuration. Ideally, you will want to use it over a VLAN (Virtual Local Area Network) capable switch that has been properly configured.
Prioritise VoIP: Do you notice a delay? High latency can cause a delay, which means there’s a significant gap between when you and the customer are speaking. Using a high-quality VoIP router, make sure that your VoIP traffic has priority.
Equipment Problem or User Error?: Is the issue with the equipment itself or did you not configure the equipment properly? If you don’t have a VoIP router, then that’s probably the cause of your problems.
Reliable ISP: Your VoIP is only as good as the ISP (Internet Service Provider) that you use. Some ISPs are better for browsing while others can handle a lot more. Do your research to make sure that you are choosing an ISP that can handle your VoIP needs.
Crackling Noises: When you hear crackling noises, this is often an issue with wiring or hardware problems. You should first check all the lines. If there is only an issue with one line, then the problem is likely the wiring for that phone. Otherwise, you may need to see if you’re having hardware issues.
These are only a few of the tips to help you overcome some issues that you may come across with your VoIP service.
Conclusion
Telecom2 understands how overwhelming the process of starting up your business is. You want to be sure that you set your business up with all of the tools that will help you be as productive as possible. When you choose a VoIP system that meets the needs of your business as well as learn how to best use the system, your VoIP setup can be one of the most cost-effective ways to be efficient and productive.
